Shipping & Returns
Our website is currently set up to for Standard "Ground" Shipments to any of the 50 states departing from California to arrive at your door generally within 6-8 business days. Western states may been sooner 2-3 business days, central states 4-6 business days, and eastern states 6-8 business days. Hawaii & Alaska may take 4-6 business days. We do not ship outside of the United States at this time.
Please Note: For orders that contain multiple items – we ship from the store where the item is located. If items ordered are split between both store locations, we will send multiple shipments; unless we can combine them in a reasonable timely fashion by transferring merchandise between stores. You will receive multiple tracking numbers is we ship more than one package.
SHIPPING CHARGES: As much as we'd like to offer a one-size-fits-all shipping rate, it is simply not possible given that we have items of so many different shapes, sizes, and weights. Since we price our pieces fairly and do not inflate them to cover additional expenses, we must charge a reasonable shipping fee that reflects what the carrier charges us. Unfortunately, we cannot list all of the pricing here, but each piece will be calculated in your shopping cart and you will be given a shipping rate before you check out.
SHIPPING TO MULTIPLE ADDRESSES: To ship to more than one address, please place a separate order for each address or call us at 650-347-3400 for assistance.
RUSH DELIVERY: If you need your order sent faster, please complete your transaction with Standard Shipping and then contact us either by email at [email protected] or call us at 650-347-3400 and we will review expedited options and prices with you.
CARRIERS USED: We use both UPS and the post office, always trying to find the most economical pricing for your package. Shipments to Hawaii and Alaska are sent through the post office for cost considerations.
PROCESSING TIME: Orders received Monday through Thursday will normally be shipped the following day. Orders received on Friday, Saturday or Sunday will normally ship on the following Tuesday. If there is an urgency, please contact us to make special arrangements.
PACKAGE TRACKING: Once your order has been sent, you will receive an email with tracking information. If you do not receive tracking information, please contact us at [email protected] or call us at 650-347-3400.
ITEMS SHIPPED DIRECT FROM ARTISTS: Certain custom or large items ship directly from the artist. Additional shipping charges may be shown in the item description. Please note that these items usually take longer to receive than the guidelines listed above for our Standard Ground Shipments.
RETURN POLICY: We want you to be completely satisfied with your purchase. Should you not be for any reason, please feel free to return the item(s) to us within 30 days of purchase for your choice of a refund or exchange. (We regret that shipping charges are non-refundable.) All items must be returned in good condition, in original boxes, and with paperwork (such as instruction booklets, cards, certificates and accessories) to ensure a full credit or exchange.
Please Note: Special orders and custom orders cannot be returned unless they are damaged in transit. You will be informed at the time of purchase if an item is not returnable.
RETURN PROCESS: To make a return, please log in to your account and click on "My orders". From there you can view your order and at the bottom there will be an option to "Return item(s)". Fill out the appropriate information on the form and click "Send". We will review and respond to your return within 2 business days.
REFUNDS: Your refund will be processed one business day after your return is received, though it may take 7-10 business days for your refund to appear in your payment account. (This is your bank or credit card company policy, not ours.) Note that we cannot provide refunds for any items that have been damaged, altered or worn. Please make sure that you repackage any return to arrive undamaged. You will receive your refund in the same form of payment used to place your order. You will be credited for the price paid minus the cost of return shipping. Note that the original shipping charge will not be refunded.
OTHER IMPORTANT INFORMATION:
CANCELLATIONS: An order (except special or custom orders) can be canceled before it is shipped. To cancel an order, please call 650-347-3400. You will receive your refund in the same form of payment used to place your order. Your refund will be processed no later than the next business day after we have confirmed the cancellation, though it may take 7-10 business days for your refund to appear in your payment account. (This is your bank or credit card company policy, not ours.)
ITEMS DAMAGED IN TRANSIT: If your item(s) arrived damaged, we apologize for the inconvenience. We will certainly take care of it. Please call us at 650-347-3400 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.